Refund policy

Last updated: October 15, 2025

Email: support@gettrendmerch.com · Support Hours: Mon–Fri, 9:00–17:00 MT (MST/MDT)
Business Address: 1295 Aikins Way, Boulder, CO 80305, United States
Please do not send returns to the address above without authorization. We will provide the correct return address once your request is approved.

Return rules summary

  • Returns accepted for 30 days
  • Customer provides return shipping
  • No restocking fee
  • No final sale items

Policy Summary

We offer a 30-day return window from the date your order is marked delivered. For damaged/defective/incorrect items, contact us within 7 days of delivery.

How to Start a Return

  1. Email support@gettrendmerch.com with your order number, items and reason.
  2. If approved, we’ll issue a Return Merchandise Authorization (RMA) with the correct return address and instructions.
  3. Ship with a trackable service and share tracking.

Eligibility

Items must be unused, unworn, unwashed, with tags, in original packaging, and accompanied by proof of purchase.

Exceptions / Non-returnable Items

We do not designate products as final sale. However, the following cannot be returned:

  • Custom or personalized items (made-to-spec).
  • Perishables; personal care goods; hazardous/flammable items.
  • Gift cards/store credit; digital goods.

Damages & Incorrect Items

Please include photos of the product, inner/outer packaging and shipping label when reporting issues. Resolutions may include replacement, exchange or refund.

Exchanges

Fastest method: complete a return (per RMA) and place a new order. Direct exchanges may be possible depending on stock—contact us.

Refunds & Processing Time

  • We confirm approval after inspecting the return.
  • Approved refunds are issued to the original payment method within 10 business days.
  • Allow additional time for your bank/card issuer to post the refund.
  • If 15 business days pass after approval with no refund received, contact us.

Return Shipping & Fees

  • Our error (damaged/defective/incorrect): we provide a prepaid label or reimburse reasonable return postage.
  • All other returns: the customer provides return shipping (you may request our label; its cost may be deducted from the refund).
  • Original shipping charges are non-refundable unless due to our error.
  • No restocking fees.

EU 14-Day Right of Withdrawal

For orders shipped into the EU, you may cancel/return within 14 days for any reason, subject to legal exceptions and the condition requirements above.

Lost, Stolen, or Undeliverable Packages

  • Verify your shipping address at checkout.
  • If marked delivered but not located, check with household members, neighbors and the carrier, then contact us within 7 days.
  • Packages returned due to incorrect/incomplete address can be reshipped; additional postage may apply.

International Returns

  • Eligible international returns are accepted; we do not cover international return postage, customs or duties.
  • Mark parcels as “Return – No Commercial Value” where applicable.

Questions?

Email support@gettrendmerch.com.